A transparent, evidence-backed engagement from first call to final roadmap.
You’ll know exactly what happens, who is involved, and when decisions get made. No vague retainers or padded timelines—just a clear, accountable process that moves quickly from discovery to delivery.
What sets the process apart
Independent by design
We investigate with zero vendor influence, so findings are objective.
Evidence-led stages
Each phase is anchored in measurable diagnostics and benchmarks.
Operational follow-through
You get a prioritised roadmap with owners, effort, and ROI—ready to ship.
Focused investigation turned into executable plans
Pace is set by your availability and access — no arbitrary deadlines. We work around your schedule and minimize operational disruption.
Investigation
Gather evidence from your environment — not opinions
- System logs and configurations
- Incident patterns analysis
- Cost and license audits
- Stakeholder workshops
Analysis
Benchmark against best practices and identify gaps
- Risk and waste prioritization
- Root cause investigation
- Options development
- Impact assessment
Design
Create practical roadmap that minimizes disruption
- Sequenced implementation plan
- Change management strategy
- Acceptance criteria
- Timeline and ownership
Enablement
Ensure changes stick and deliver lasting value
- Team training and handover
- Process documentation
- Governance framework
- Success measurement
Where we typically find the biggest wins
Every environment is different, but patterns emerge. Here are the areas where we consistently find significant opportunities for improvement.
Reliability & performance
What we look for:
noisy services, repeat incidents, brittle dependencies, change collisions, alert fatigue.
What we change:
clear SLOs/SLIs, tidy alerting (only actionable), safe change windows and rollback patterns, dependency mapping, patching cadence, pragmatic run‑books.
How it shows up:
fewer P1/P2s, quicker recovery, fewer failed changes, predictable maintenance windows.
What an engagement looks like
A focused investigation turned into an executable plan. Pace is set by your availability and access — no arbitrary deadlines, just steady progress toward clear outcomes.
Quick wins land early. If we can safely remove waste or reduce risk during the evidence sprint, we'll propose it and help your team execute immediately — no need to wait for the full process.
Choose the approach that fits your needs
Every engagement is tailored, but these are the most common starting points based on your primary concerns and constraints.
Standard Assessment
Complete IT environment review with roadmap and governance framework.
Most businesses choose this
Security Focus
Compliance, risk assessment, and security posture evaluation.
For compliance-driven organisations
Cost Optimization
License audit, contract review, and immediate savings identification.
For budget-conscious teams
Commercial & Common Questions
Answers to the questions we hear most often.
Ready to take control of your IT investment?
Every engagement starts with a conversation about your specific context and challenges. No generic pitches, no pressure — just clarity about what's possible.